Intern - Office Experience and Facilities Winter 2027

Join a Challenger At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.  We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences. What's kept us moving?  The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward. If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.  We can’t wait to get to know you!  Work Term: January - April 2027 The PC Mastercard team is seeking a Co-op Student to support its dynamic, fast-paced Lifecycle Management & Partnerships team. The role supports key initiatives across customer lifecycle management, engagement and retention programs, and strategic partner relationship management. It works cross-functionally with Digital, Marketing, Product, Data, and external partners to support initiatives that enhance the customer experience and drive engagement for no-fee and Insiders credit cards. The successful candidate will gain exposure to customer lifecycle strategy, partnership management, data analysis, performance reporting, and cross-functional project coordination while contributing to customer and business outcomes.   The Core Responsibilities of the Job Facilities Operations & Workplace Management • Assist with daily facilities operations across the office portfolio, ensuring workspaces, meeting rooms, and common areas are maintained to organizational standards. • Conduct workplace inspections and facility walkthroughs to identify maintenance, cleanliness, safety, and operational concerns. • Coordinate service requests with building management, contractors, and vendors and track issues through to resolution. • Assist with inventory management of workplace supplies, furniture, equipment, and storage areas. • Support desk, locker, and space management initiatives. • Maintain facilities documentation, inventories, floor plans, asset records, and workplace databases. • Assist with health and safety inspections, emergency preparedness initiatives, and compliance activities. • Responsible for providing general support and completing miscellaneous tasks and projects as needed. • Performs other duties as assigned. Project Coordination & 25 Ontario Readiness • Support workplace projects including office moves, restacks, renovations, occupancy planning, and workplace improvement initiatives. • Assist the Office Experience & Facilities team with the successful completion of the 25 Ontario workplace transformation and ongoing post-occupancy activities. • Coordinate project documentation, meeting notes, action logs, schedules, and stakeholder communications. • Conduct furniture and workspace audits and assist with move planning activities. • Assist with vendor coordination, project tracking, deficiency management, and project closeout activities. • Support floor plan reviews, workplace utilization exercises, seating assignments, and workplace readiness assessments. • Assist with collecting project data, preparing reports, and monitoring project milestones. Administrative Support • Assist with invoice tracking, purchase requisitions, procurement documentation, and vendor records. • Support mailroom operations, courier coordination, filing, scanning, and records management. • Maintain spreadsheets, dashboards, service logs, project trackers, and departmental reports. • Assist with presentation development and creation of workplace documentation, guides, and procedures. • Support project-based opportunities that align with the intern’s relevant academic program, skill set, and learning objectives, where applicable. • Provide administrative support for department initiatives and special projects as required. Let's Talk About You! • Currently enrolled in a university program related to Business Administration, Facilities Management, Hospitality, Human Resources, Interior Design, Architecture, Workplace Experience, or a related field. • Strong customer service and communication skills. • Proficient with Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, and Teams. • Strong organizational and time management skills. • Ability to work independently and manage multiple priorities. • Detail-oriented with excellent problem-solving abilities. • Positive attitude with a willingness to learn and contribute. • Ability to maintain confidentiality and professionalism. • Experience with CAD, floor planning software, graphic design, or project coordination is considered an asset but is not required. How to Submit Your Application • In ONE document, please submit your transcript and resume. Failure to do so will result in your application not being considered.