Fashion client engagement Intern - January 2027

As a part of the Fashion Regional Marketing team , you will report to the Client Engagement manager and will focus on client communication coordination, clienteling, client services, with a specific focus on Top clients engagement. In this role you will work with the markets of the region (Switzerland, Latin America & India) on multiple topics gaining a valuable experience on project coordination and contribute to the overall success of our regional organization.   Responsibilities   CLIENT INTELLIGENCE : • Utilise tools and platforms to gather and analyse client data. • Update monthly CRM KPIs • Participate in the creation of the training pack for our clienteling tool. Client Communication: • Coordinate 1-to-many communication and liaise between the global team and regional digital team. • Share digital communication tools with markets within the region (1-to-1 communication). • Coordinate and follow-up the orders of printed communication tools and clients gifts. • Collect market feedback and share them with regional and global team. • Update and nurture the monthly marketing newsletter, to be shared with the markets of the region. • Analyse clients communication campaigns results. Clients services : • Ensure global services guideline are well shared within the region. • Coordinate the Mystery shopping waves and their results with an external agency as well as local team. • Collaborate with European team in the coordination of Chanel Customer Service. • Ensure that the information of the regional boutique pages are updated. TOP CLIENTS ENGAGEMENT: • Support Top clients junior manager in the planning and roll-out of global top clients experience • Update the top clients tracker • Coordinate the logistics behind Fashion Shows and Experiences (remotely) • Support markets in the roll-out of experiences Qualifications:   • Currently enrolled in a Master Degree program (Business School, Specialised Master), you have a successful first international experience. • Detailed oriented and with excellent organisational abilities, you are willing to work on the set-up of new projects and ways of collaborating. • At ease with numbers, you are willing to work on experiences and communication reporting (quantitative and qualitative), as well as to contribute to regional client data analysis • With strong communication and interpersonal skills, you appreciate to work in a multicultural team and are interested in discovering the world of Fashion and Luxury • Fluent in English, other languages are a plus. • Proficiency in Microsoft Office Suite and Power BI, open to learn new tools. Job Conditions: An internship agreement is mandatory for this position and must meet the following conditions: • The internship must be part of your study program. • The internship must be required for the completion of your degree. • The internship must be validated by the award of academic credits. Job Information: • Contract: Full-time internship (100%) and in-person • Start date: January 4, 2027 • Duration: 6 months • Working days: 5 days a week, Monday to Friday • Location: Geneva • Fluent in French and English •  A plus: Spanish, Portuguese