Intern - Sales Operations & Strategy Associate Winter 2027

Join a Challenger At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.  We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences. What's kept us moving?  The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward. If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.  We can’t wait to get to know you!  Work Term: January - April 2027 The PC Mastercard team is seeking a Co-op Student to support its dynamic, fast-paced Lifecycle Management & Partnerships team. The role supports key initiatives across customer lifecycle management, engagement and retention programs, and strategic partner relationship management. It works cross-functionally with Digital, Marketing, Product, Data, and external partners to support initiatives that enhance the customer experience and drive engagement for no-fee and Insiders credit cards. The successful candidate will gain exposure to customer lifecycle strategy, partnership management, data analysis, performance reporting, and cross-functional project coordination while contributing to customer and business outcomes.   The Core Responsibilities of the Job Sales Operations and Coordination • Support recurring Sales Operations activities, reporting cycles and business reviews. • Maintain trackers, working files, process documentation and other operational resources. • Collect and consolidate updates from Sales teams and cross-functional partners. • Track deliverables, owners, deadlines, risks and outstanding decisions. • Assist with CRM data quality reviews, account information and related reporting activities. • Support Sales events, expense tracking and other operational activities as required. Reporting and Business Analysis • Use Excel, Power BI, CRM platforms and other approved tools to prepare reports and identify trends. • Review and organize data to support Sales planning and decision-making. • Conduct market, competitor and business research. • Summarize findings and translate information into clear insights and recommendations. • Support the preparation of presentations, meeting materials and leadership updates. • Perform quality checks to help ensure reports and materials are accurate and complete. Process Improvement and AI Enablement • Identify opportunities to simplify recurring Sales Operations processes using approved AI, automation and digital tools. • Use approved AI tools to support research, analysis, summarization, documentation and reporting. • Review and validate AI-generated outputs before they are used or shared. • Follow applicable privacy, confidentiality, information security and responsible-use requirements. • Help document repeatable processes and AI-enabled workflows. • Support the testing, adoption and continuous improvement of new tools and processes. Cross-Functional Support • Work collaboratively with Sales, Finance, Marketing, Credit, Operations and other business partners. • Gather information and follow up on required inputs and deliverables. • Communicate progress, issues and outstanding actions clearly and promptly. • Contribute to additional Sales Operations and Strategy initiatives, as assigned. Let's Talk About You! • Currently enrolled in a university or college program in business, finance, analytics, marketing, technology or a related field. • Strong analytical, research and problem-solving skills. • Proficiency in Microsoft Excel, PowerPoint and Word. • Experience with Power BI, CRM platforms, databases or data-visualization tools is an asset. • Interest in applying AI and automation to practical business problems. • Ability to critically review AI-generated and data-based outputs for accuracy and completeness. • Strong written and verbal communication skills. • Strong organizational and time-management skills, with the ability to manage multiple priorities. • Strong attention to detail and commitment to producing accurate work. • Ability to work independently while seeking guidance when appropriate. • Ability to collaborate effectively with team members and cross-functional partners. • Demonstrated curiosity, initiative and willingness to learn. How to Submit Your Application • In ONE document, please submit your transcript and resume. Failure to do so will result in your application not being considered.