Trainee - Sales Administrator

Trainee - Sales Administrator - - - - - - - - - - - - Trainee – Sales Administrator Job Mission We are looking for a detail-oriented and organized individual to join our Sales Administration team as a Trainee. The role involves supporting Sales and Commercial teams with day-to-day operational activities while ensuring accurate pricing administration, customer master-data maintenance, credit note processing, and customer request management. The ideal candidate should possess strong analytical, financial, and customer service skills, along with a keen interest in Sales Operations and Commercial Administration. The trainee will undergo structured training across the following areas: Key Responsibilities 1. Commercial Terms & Conditions (CTC) & Price Management • Set up and maintain prices, discounts, rebates, promotions, and commercial terms in business systems. • Verify the accuracy and consistency of collected data before completing system transactions. • Support pricing updates and commercial condition maintenance activities. • Identify data discrepancies and support corrective actions. • Perform regular data cleansing and master-data validation checks. 2. Credit Note & Transaction Processing • Review customer requests and supporting documentation for credit note processing. • Process credit notes and claims in accordance with approved commercial terms and conditions. • Verify pricing, discounts, rebates, claims, and promotional agreements before processing. • Follow established Standard Operating Procedures (SOPs) and internal controls while executing system transactions. 3. Customer Request Management • Capture and manage customer requests, claims, and inquiries related to pricing and commercial conditions. • Provide first-level issue resolution and escalate complex cases when required. • Coordinate with customers and internal stakeholders to ensure timely resolution and closure of requests. • Maintain accurate records of customer requests and transactions. 4. Customer Master Data Management • Maintain customer-specific pricing, discounts, payment terms, and other master-data records. • Perform data validation checks to ensure completeness and accuracy. • Support customer master-data creation, modifications, and updates in accordance with defined procedures. 5. Reporting & Analysis • Perform basic data analysis using MS Excel and reporting tools. • Identify unusual transactions, data discrepancies, and trends for review by senior team members. • Support Business Analysts and Sales Operations teams with data collection and reporting requirements. • Assist in preparing operational reports and tracking key performance indicators (KPIs). 6. Compliance & Operational Excellence • Ensure proper documentation and traceability of transactions. • Adhere to legal, fiscal, and internal control requirements while performing daily operations. • Assist with audit requirements and preparation of supporting documentation. • Identify opportunities to improve operational efficiency, compliance, and customer satisfaction. • Support continuous improvement initiatives and process standardization activities. Qualifications & Skills • Bachelor's or Master's degree in Commerce, Business Administration, Finance, or a related discipline. • Experience: Freshers. • Proficiency in MS Excel. • Basic understanding of Sales and Commercial concepts. • Strong analytical and problem-solving abilities. • Good communication skills, particularly in English. • Strong customer and stakeholder orientation. • Excellent attention to detail and an organized approach to work. • Willingness to learn and adapt to new systems, processes, and business requirements. Good to Have • Familiarity with ERP systems. • Basic understanding of Sales Coordination and Operations.