Customer Technical Support Co-op/Intern

Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Learn more about life at Nokia . Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia . Some of our benefits for students in Canada : • Flexible and hybrid working schemes to balance work and life • Professional development events and networking opportunities • Campus perks designed to make your student experience enjoyable and social, such as access to an onsite cafeteria, free employee parking, complimentary fitness centre, and sports facilities (volleyball, basketball, pickleball courts, ping pong, and employee leagues) • Well-being programs, including Personal Support Service 24/7 – a confidential support channel open to all Nokia employees and their families in challenging situations • Opportunities to join Nokia Employee Resource Groups (NERGs) and connect with people who share your passions and values • Employee Growth Solutions, mentorship programs, and coaching support for your career development • A learning environment that fosters both personal growth and professional development – for your role and beyond Disclaimer for US/Canada Nokia maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role. All North America job posts will post for a minimum of 3 calendar days and up to 180 days or until candidate/s identified. Position: Customer Technical Support Co-op/Intern Number of Position(s): 3 Duration: 4 Months Date: Jan. 4th - Apr. 30th, 2027 Location: Onsite Ottawa, ON, CANADA EDUCATIONAL RECOMMENDATIONS Currently a candidate for diploma, bachelor’s or master’s degree in network technology, Computer/Software/Electrical/Telecommunications Engineering, Computer Science, or related field with an accredited school in Canada. What you will do: • Troubleshoot customer network issues across various IP Service Router platforms. • Manage and support network environments using Nokia SR Linux (SRL), including configuration, troubleshooting, and upgrades. • Assist in reproducing customer issues in the lab and documenting test results. • Perform basic configuration tasks on routers and switches under supervision. • Identify opportunities for automation and develop solutions. • Help prepare presentations or summaries based on findings from lab tests or customer cases. • Participate in continuous learning through internal workshops, trainings, and shadowing opportunities. You Have: • Knowledge of concepts like the OSI model, TCP/IP, subnetting, routing protocols (e.g., OSPF, BGP), and switching technologies (e.g., VLANs, STP) • Strong knowledge of Linux platforms • Strong knowledge of coding and automation • Excellent communication skills and ability to work well in a team environment • Excellent written communication skills • Quick learner and willing to share knowledge with others on the team • It Would Be Nice If You Also Had • IP Certifications or equivalent • Basic knowledge of how to configure routers and switches • Exposure to tools such as Wireshark and IXIA