Learning Operations & Customer Care Intern

Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Learn more about life at Nokia . Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia . Some of our benefits for trainees in Portugal : • Flexible and hybrid working schemes • Meal allowance to support daily needs • Well-being programs to support your mental and physical health • Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs) • Employee Growth Solutions to support your personalized career & skills development • Diverse pool of Coaches & Mentors to whom you have easy access • A learning environment which promotes personal growth and professional development - for your role and beyond We are seeking an enthusiastic, proactive, and well-organized Co-op/Intern to join the Knowledge Services Business Operations Customer Care team within Nokia Network Infrastructure (NI). In this role, you will support front-line inquiry resolution, help maintain portal content and operational documentation, generate reports and analytics, and provide operational support to the Sales CaDe (Career Development & Learning) team across its live session workflows. • Respond to information requests, inquiries, and customer care tickets from global customers and internal stakeholders across multiple digital platforms. • Maintain website and learning portal content, operational documentation, and related communications materials. • Generate operational reports, dashboards, and analytics using Microsoft Excel and Power BI to support business decision-making. • Recommend and support the implementation of process improvements to enhance operational efficiency and service delivery. • Participate in User Acceptance Testing (UAT) activities for new tools, platforms, automations, and process enhancements. • Coordinate end-to-end administrative and logistical activities for Sales Capability Development live sessions, including scheduling, training calendar maintenance, speaker support, communications, and post-event follow-up. You Have: • Proficiency in Microsoft Office 365, particularly Excel (formulas, pivot tables, and data analysis) and Microsoft Teams. • Experience with Power BI and dashboard development • Strong written and verbal communication skills in English. • Excellent organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously. • A proactive, solution-oriented mindset with strong problem-solving and continuous improvement skills. It Would Also Be Nice If You Have: • Familiarity with SharePoint administration, document repositories, and calendar management. • Knowledge of ticketing systems such as Zendesk and collaboration platforms such as Confluence. • Previous exposure to learning operations, training administration, or customer support environments. NOTE: Please submit your CV in English