Trainee - Account Officer

Job Description An Account Officer works with the Account Manager and they are accountable for the customer experience over the product & service lifecycle. The Account Officer integrates all aspects of the customer experience and directs the organisation to ensure that customer expectations are set, met or exceeded. Key accountabilities • Delivering customer account revenue, cash and debt targets. • Defining and implementing customer account strategies using account management processes. • Building customer relationships and acting as a primary interface with RollsRoyce. • Management of Customer Satisfaction • Support the forecasting inputs taking into account customer intelligence • Supporting service delivery and customer adherence to line of balance • Coordinate and drive profit improvement from existing packs Qualifications • Qualified to at least degree level or equivalent industry experience. • A good understanding of Rolls-Royce products and services. • Extensive experience of working directly with customers and delivering to their expectations. • Experience of operating in a complex global environment and managing multi-national teams. • Understanding of the aviation industry is preferable. • Customer Service Excellence • Process & Data Accuracy. • Task Execution. • Ability to speak Mandarin and English is essential. Programme Job Posting Date 01 Sept 2026; 00:09