Intern - Product Management, Winter 2027

Join a Challenger At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.  We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences. What's kept us moving?  The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward. If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.  We can’t wait to get to know you!  Work Term: January - April 2027   The Intern - Commercial Lending AI Engineer supports the design, development, testing, and support of RESTful APIs, ETL integrations, Power Platform–based solutions, and emerging AI‑enabled capabilities within the Commercial Lending Technology team. This includes supporting AI integrations, large language model (LLM)–powered workflows, intelligent agents, and automated business processes. The role contributes to the delivery of secure, scalable, and reusable interoperability and microservice solutions that support the bank’s digital payment capabilities.    The Core Responsibilities of the Job • Work alongside Product Managers, Engineering, Design and the broader digital team to identify, prioritize and deliver improvements to product features and customer journeys • Gather and synthesize customer insights from feedback, app reviews, support contacts and user research to uncover pain points and opportunities • Conduct competitor and market analysis to benchmark our customer experience and identify opportunities to differentiate • Help define problem statements, user stories and success metrics (e.g., adoption, conversion, customer satisfaction) for new features • Analyze product metrics, funnels and experiment (A/B test) results to generate insights and recommend next steps • Own recurring reporting on product performance and customer experience KPIs, sharing clear daily, weekly and monthly updates with the broader team • Support product launches and post-launch reviews, measuring customer impact and capturing learnings • Partner with customer-facing teams (e.g., Customer Service) to ensure a seamless, consistent experience across channels • Participate fully as a member of the team, contribute to a culture of customer focus, quality, innovation and teamwork, and manage own workload to meet deadlines Let's Talk About You! • Bachelor's or Master's Degree in progress, in finance, business administration, commerce, economics, data analysis, marketing, engineering, product management or any other relevant field • Ability and desire to work collaboratively across functions to deliver successful outcomes; • Customer-obsessed, with genuine curiosity about how people manage their money and what makes a great digital experience; • Analytical and data-oriented; comfortable using data (e.g., Excel, SQL or similar) to generate reports and actionable insights; • Highly organized and detail-oriented, with a passion for optimizing products efficiently and effectively; • Comfortable with design, UX and technical terminology; familiarity with agile ways of working is an asset; • Excellent oral and written communication skills with the ability to respond in a clear, concise, and professional manner • Ability to handle multiple competing priorities in a fast-paced environment • Self-starter with an inquisitive, test-and-learn mindset • A strong interest in digital banking, fintech and the evolving Canadian financial services landscape How to Submit Your Application • In ONE document, please submit your transcript and resume. Failure to do so will result in your application not being considered.